Collections & Recoveries Manager - *Hold an EU Passport

Main Skills Required:

• 5+ years’ experience in an E-Commerce Collection Management and Execution role within the Financial Services Industry.
• Familiarity with the German Financial Services Market.
• Creative and innovative in developing solutions and driving business transformation.
• Strong leadership skills and the ability to grow, inspire and develop a high-performing team.
• Excellent communication and stakeholder management skills.
• Commercially minded with good negotiation skills.
• Ability to thrive in a fast-paced environment.

Core Responsibilities:

• Collections Strategy Development: Develop, implement and continuously refine collections strategies aligned with the Bank's overall business goals and risk appetite.
• Team Leadership: Lead, mentor and inspire a diverse team of collections professionals, fostering a culture of high performance, collaboration and professional growth.
• Risk Management: Monitor and manage delinquency rates, credit losses and recovery rates within established targets, identifying emerging trends and implementing proactive measures to mitigate risks.
• Data Analysis: Utilise advanced data analytics to identify patterns, assess portfolio performance and make informed decisions to optimise collections efforts.
• Segmentation and Prioritisation: Develop segmentation strategies to prioritise collections efforts, tailoring approaches to different customer segments based on risk profiles, delinquency stages and other relevant factors.
• Process Enhancement: Continuously improve collections processes, workflows and tools to enhance operational efficiency while maintaining compliance with regulatory guidelines.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams, including credit risk, legal, compliance and customer service, to align collections strategies and share insights for comprehensive risk management.
• Vendor Management: Oversee relationships with external collections agencies and service providers, ensuring their performance aligns with the Bank's expectations and standards.
• Reporting and Communication: Provide regular updates to senior management on portfolio performance, collections metrics, key initiatives and potential areas of concern.
• Innovation: Stay abreast of industry trends, best practices and emerging technologies in credit card collections to drive innovation and maintain a competitive advantage.

Person Skill Requirements:

• Strong communication skills and the ability to effectively influence others.
• Commercially minded, with a strong customer focus and customer awareness.
• Innovative, with a commitment to delivering measurable results and a proven ability to manage projects to successful completion.
• Proven track record of at least 6 years in lending or credit card collections, with a minimum of 3+ years in a leadership role.
• Bachelor's degree in Finance, Economics, Business Administration or a related field; a Master's degree is a plus.
• Effective communication and collaboration skills, with the ability to interact with diverse stakeholders.
• In-depth knowledge of loan or credit card collections strategies, regulations and best practices.
• Strong analytical skills, with experience in data-driven decision-making and leveraging analytics for portfolio management.
• Excellent leadership and team management capabilities, with a track record of building and motivating high-performing teams.
• Strategic mindset, capable of translating business objectives into actionable collections strategies.
• Familiarity with industry-standard collections software and tools.
• Demonstrated ability to adapt to changing market conditions and regulatory environments.
• Professional certifications in credit risk management and collections are a plus.
• Ability to manage projects and budgets and to organise and plan workload effectively.
• Competitive individual who enjoys pressure and works best in a results-driven role.
• Ideally fluent in English (German is a bonus).
• Happy to relocate to Malta.
 

What We Offer:

• Competitive starting salary and bonus.
• Career opportunities.
• Free health and life insurance.